Reactive Maintenance Operations Officer

Melbourne is a city on the rise, and its public transport system is key to shaping a connected and sustainable future. Through major initiatives like the Metro Tunnel and Level Crossing Removal projects, we're making travel safer, more efficient, and integrated. 

We’re currently seeking a Reactive Maintenance Operations Officer to join our team at the North Melbourne Depot.

The Reactive Maintenance Operations Officer plays a key role in ensuring the seamless coordination of Network Response and Reactive Maintenance activities.  This position is critical to minimising train and maintainer downtime, maximising asset performance, and driving operational efficiency to support the achievement of broader organisational goals.

What’s on offer

• Permanent full-time position based at North Melbourne Depot
• Free on-site parking
• Supportive team environment with opportunities for career development and progression

Key Responsibilities

• Facilitate clear communication with internal teams and external stakeholders to streamline operations, reduce costs, and achieve maintenance objectives.
• Explore and apply approved technologies to optimise workforce and workload planning across all depot activities.
• Create, improve and manage visualisation tools, such as charts and dashboards, for distilling complex data into useful information and actionable insights. The role involves monitoring, maintaining, and improving Rolling Stock data quality and integrity, analysing data using recognized statistical methods, and advocating for data literacy to support data-driven decision-making.
• Preparation of supplier contract documentation, reports, and communications as well as coordinating correspondence, files and general inquiries.
• Manage depot rosters, notice boards and the central document library.
• Oversee and maintain RosterOn time and leave management system for accurate reflection of depot shift rosters and leave planning whilst maintaining 12-month rolling visibility.
• Complete audits on process, equipment, stock control, and safety interactions to ensure compliance.
• Manage depot inventory and equipment needs, including tooling, consumables, uniforms, and PPE, while ensuring compliance with Metro policies and procedures related to property and asset use—such as vehicles, tools, keys, and other equipment. 

Qualifications & Experience

• Strong analytical and evaluation skills.
• Familiarity with asset management systems including Maximo, Ellipse, SAP & Hexagon and bespoke staff / roster management applications.
• Effective communication, negotiation, and stakeholder engagement.
• Experience in problem-solving and continuous improvement.
• Excellent planning and organisational skills.
• Ability to present information clearly—visually, verbally, and in writing.

Recruitment Process

• Initial phone interview
• Behavioural interview
• Pre-employment checks, including National Police Check and Medical Category 3 assessment
• Job offer

Why Work at Metro?

• Work for a multi-award-winning rail operator with strong career development support
• Inclusive, diverse, and supportive workplace culture
• Flexible work options, 14 weeks paid parental leave, and ability to purchase additional leave
• Free Myki Pass for eligible employees
• Access to corporate discounts across health, fitness, finance, and more

Interested?

If this role aligns with your experience and career goals, we’d love to hear from you. Help us connect people and places across a growing Melbourne.

Not sure you meet every requirement?

We encourage all candidates to apply. Metro is committed to building a diverse and inclusive workforce that reflects the communities we serve.

For more information, contact:

Narelle Blencowe – Talent Acquisition Partner
📧 narelle.blencowe@metrotrains.com.au

Metro’s commitment to an inclusive workforce

At Metro, we move Melbourne and we’re powered by our people. We’re committed to building a workforce that reflects our diverse communities and celebrates the unique perspectives each person brings. Inclusion, respect and opportunity shape how we work and we invite you to join us in creating a workplace where everyone can thrive.