CBTC Process Improvement Manager

Melbourne is Australia’s fastest growing city – a city that is becoming increasingly reliant on public transport networks. Since 2009, Metro proudly continues to operate and maintain a world-class train service and network through to delivering significant transport projects that will shape how Melbourne moves. With Zero Harm at the foundation of everything we do, we want everyone to get home safely. We are one team, helping to connect and shape a better Melbourne.

• Full Time Max Term Contract till November 2025
• Monday – Friday – Day Shift
• Location: E-Gate / 628 Bourke St
• My be required to participate in a 24/7 on-call roster for critical system support and fault resolution

ABOUT THE TEAM

Network Assets & Assurance (NA&A) team at Metro includes more than 2000 people from Infrastructure, Innovation, Engineering, Rolling Stock, OCMS (Operational Control Management Systems), Strategic Asset Management and Planning and Integration.

The NA&A team manage the change to the network – ensuring that the asset outcome is safe, reliable and sustainable, both today and into the future. 

ABOUT THE ROLE 

Sitting within NA&A, The CBTC Process Improvement Manager ensures the reliability, efficiency, and operational performance of Communications-Based Train Control (CBTC) systems within Metro Tunnel Project (MTP) operations. This role is responsible for identifying and mitigating risks, improving fault response times, and ensuring system resilience by embedding standardised processes and continuous improvement initiatives. Working closely with internal teams and external suppliers, this role ensures CBTC processes align with Metro Trains Melbourne (MTM) infrastructure standards, supports testing and commissioning activities, and enhances coordination between technical teams to reduce disruptions and improve system sustainability.

KEY RESPONSIBILITIES

• Serve as the Subject Matter Expert (SME) for CBTC operations, ensuring optimal system performance and fault response.
• Develop and implement standardised processes for CBTC maintenance and incident response.
• Lead and participate in workshops, planning, design, and system integration activities.
• Support test and commissioning activities, providing technical oversight and guidance.
• Assist in the development and delivery of CBTC training for relevant personnel.

ABOUT YOU

• Degree in Engineering (Electrical, Telecommunications, or Computer Systems) or equivalent.
• Extensive CBTC system experience, including maintenance, operations, or process improvement.
• Strong technical knowledge of railway signalling, train control, and telecommunications systems.
• Proven experience in risk management, fault mitigation, and system performance optimisation

NEXT STEPS

If this role resonates with your values, experience, and career growth, then please apply before the Wednesday 7th of May, 2025

Don’t meet every single requirement? As an inclusive and diverse workplace, we encourage all applicants to apply.

Metro’s commitment to an inclusive workforce

At Metro Trains Melbourne (MTM), we recognise that embracing diversity and fostering an inclusive workplace are vital to our mission and success and will lead us to being a world class rail network. In today’s interconnected and multicultural world, our ability to understand, appreciate, and leverage the unique perspectives of our employees, passengers, partners, and the community is essential for driving innovation and achieving sustainable growth.

We offer and encourage flexible work and purchased leave arrangements for all employees to support wellbeing, family or carer commitments and other personal circumstances. We are committed to removing barriers and welcoming applications from people of all ages, abilities, Aboriginal and/or Torres Strait Islander peoples, culturally and linguistically diverse communities, and the LGBTIQA+ community. We are happy to make adjustments to our recruitment process to support your full participation.