Injury and Claims Advisor

Melbourne is Australia’s fastest growing city, and public transport is vital to keeping it moving. Since 2009, Metro has proudly operated and maintained a world-class train service and delivered major transport projects that shape the future of our city. Guided by our value of Safely Always, we are one team dedicated to ensuring everyone gets home safely while helping to connect and create a better Melbourne.

ABOUT THE ROLE

We currently have an exciting full-time, permanent opportunity for an experienced Injury & Claims Advisor to join our dynamic team, based at 700 Collins Street.

This is a great chance to take the next step in your career within a supportive environment where your expertise will make a real impact.

In this role you will  provide proactive case management of workers compensation claims, supporting ill and injured employees through early intervention and ongoing engagement.

This role will ensure MTM meets injury management compliance requirements and return-to-work obligations by collaborating with relevant stakeholders and supporting injured employees to safely and sustainably remain at or return to work as soon as appropriate.

This role also involves managing all aspects of workers' compensation claims, from initial lodgement through to resolution, ensuring compliance with relevant legislation and organisational policies, including representing Metro at conciliation conferences.

KEY RESPONSIBILITIES

• Develop return-to-work plans in collaboration with injured employees, managers, and healthcare providers, facilitating effective recovery and reintegration into the workplace.
• Provide expert advice to managers, employees, and stakeholders on claims and injury management, and return to-work policies to ensure compliance with the Workplace Injury Rehabilitation and Compensation Act 2013
• Act as the primary contact for the WorkSafe Agent, healthcare providers, legal teams, and other external stakeholders to ensure efficient claims management and resolution.
• Track and analyse claims performance, identifying trends, monitoring costs, and providing actionable insights to improve claims management processes.
• Maintain accurate and comprehensive records of all claims activities, ensuring proper documentation is available for audits and reporting purposes.
• Assist in the preparation and facilitation of compliance audits, ensuring injury and claims management processes meet legal and organisational standards.

ABOUT YOU

• Minimum 2 years of experience in workers' compensation management, including direct involvement in claims management and injury management.

• Tertiary qualifications in Occupational Rehabilitation, Personal Injury Management, Allied Health, or Mental Health will be advantageous.
• Demonstrated ability to remain impartial while managing multiple complex claims independently, ensuring effective return-to work outcomes.
• Strong communication and interpersonal skills, with proven ability to build relationships, influence key stakeholders, and engage employees on injury management topics.
• Strong attention to detail, prioritisation skills, and ability to adhere to timelines, managing workload efficiently to meet deadlines even amidst changing circumstances.

WHY WORK AT METRO? 

• Work for a multi-award-winning rail operator with rewarding career opportunities that provide you with the support and training to take your career to the next level!
• Be part of an inclusive, diverse, and supportive company made up of various backgrounds, cultures, and experiences.
• Work-life balance options including flexible working arrangements, 14 weeks paid parental leave, and purchasing up to 4 weeks of additional leave per year.
• All eligible Metro employees receive a free Myki Pass that allows free Public Transport in Victoria.
• Access to a wide range of corporate discounts including healthcare, fitness, finance, and more.

Next Steps

If this role resonates with your values, experience, and career growth, then please apply before the due date and be part of Melbourne’s growing rail network!

Applications closeMonday 9th March 2026 at  23:59pm. Shortlisting may commence prior to advertisement closing. 

Metro’s commitment to an inclusive workforce

At Metro, we move Melbourne and we’re powered by our people. We’re committed to building a workforce that reflects our diverse communities and celebrates the unique perspectives each person brings. Inclusion, respect and opportunity shape how we work and we invite you to join us in creating a workplace where everyone can thrive.