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Head of People - Operations and Passenger Delivery

Date: 03-May-2021

Location: Docklands, VIC, AU

Company: metrotrain

Metro is a multi-award winning organisation, and we pride ourselves on our team of honest, high performing professionals who are talented, inclusive and safety focused and who are at the core of our success. You will be joining an organisation that is known as a global leader in its field but also prides itself on being dynamic, embracing new technologies and focused on customer service. Our aim is to promote work/life balance, allow team members to bring their best to work and to truly be focused on a common goal which is to provide a world-class railway service.

About the position


Earlier this month a new organisational structure was introduced to accelerate our ambition to be more agile, efficient and sustainable for the long term. This involved the creation of 3 Delivery arms – Operations and Passenger Delivery, Network Assets and Assurance and Projects. As a result this has led to the creation of an exciting new opportunity for a highly experienced individual to join the People Division to align to each of these delivery arms.


Reporting to the Chief Operating Officer, the Head of People – Operations and Passenger Delivery will lead and manage the implementation of the People Strategy which enables the business to achieve its short, medium and long term objectives. The successful applicant will be a trusted advisor to the COO, ED People and will be a member of the Operations and Passenger Delivery senior leadership team. The position will execute and deliver strategic human resource and talent acquisition activities. 

About You


To ensure success in this role you will possess:
• Tertiary qualifications in Human Resources or other relevant discipline
• Demonstrated experience providing senior leadership for a business partnering and talent acquisition team in a complex unionised organisation.
• Proven experience in solving complex and/or technical HR related business issues using a variety of innovative approaches to drive culture, change, high performance, effective leadership, customer and employee experience and safety
• Ability to work with ambiguity on multiple projects and the delivery to tight timeframes
• Ability to communicate effectively, influence others and gain cooperation and highly articulate and engaging when communicating information to staff and stakeholders
• Demonstrate successful delivery of operational strategies that accelerate business performance and reputation
• Skilled at positively influencing major commercial decisions ensuring productive stakeholder relationships at all times (excellent commercial acumen)
• Led significant change programs to achieve the desired outcomes whilst demonstrating the successful application of change management principles

Ready to apply?


Please submit your application by Tuesday 18th May 2021.

This is a fantastic opportunity to build on the career you've developed to date and take it to the next level by making a tangible impact that matters.

If what you’ve read resonates with your values, experience and career aspiration then we want to hear from you!


Metro Trains is an equal opportunity employer and embraces diversity. We encourage all interested applicants to apply but please do note only applications with the right to live and work in Australia will be considered for this position.