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Change and Communications Practice Lead

Date: 15-Jan-2022

Location: Melbourne, VIC, AU

Company: metrotrain


Company Description


Metro is a multi-award-winning organisation, and we pride ourselves on our team of honest, high performing professionals who are talented, inclusive and safety focused and who are at the core of our success. You will be joining an organisation that is known as a global leader in its field but also prides itself on being dynamic, embracing new technologies and focused on customer service. Our aim is to promote work/life balance, allow team members to bring their best to work and to truly be focused on a common goal which is to provide a world-class railway service.

About the Role

The purpose of this role is to lead the development and execution of change management strategies and plans and embed change for one or more program streams across OCMS. The Change and Communication Practice lead manages a Change and Communications practice team that works collaboratively in OCMS and across MTM to design, execute and lead technology change efforts of varying size and complexity. This position will also be accountable for working on transformation to ensure messaging is effective, engaging and adopted in order that internal and external messaging to stakeholders propels OCMS’s brand and image.


Resource allocation on change initiatives for the team
•    Ensure projects apply a structured methodology and lead change management activities to support project delivery and implementation, incorporating:
o    Stakeholder management plans
o    Communications
o    Business impact assessments and transition planning 
o    Organisational readiness assessments and resistance management plans 
o    Training and performance support
•    Work collaboratively with the OCMS PMO to:
o    Ensure that a standardised and consistent approach to change management is adopted, including the use of the MTM change management methodology, tools and templates

About You

•    Relevant tertiary studies or qualifications of a suitable business discipline, preferably with change or organisational development focus 
•    Change management experience in a technology environment with a successful track record leading large organisational change management programs for a major corporate or government entity in a project environment
•    Skilled across the full suite of change management deliverables, stakeholder management, communications, building change networks, impact assessments and transition planning, training and benefits management.
•    Change Management certification ie Prosci

Why Work for Metro



•    All Metro Employees receive a free Myki pass that allows free Public Transport in Victoria.
•    Metro supports work/life balance with opportunities to work from home as agreed with your line manager aligned with achieving required business outcomes and MTM’s flexible work policy.
•    Have a significant impact on programs that will directly improve Melbourne’s suburban rail network whilst ensuring these developments do not come at a cost to our safe and cost-effective delivery of services.
•    This is a fantastic and high-profile opportunity to build on the career you have developed to date and be part of the legacy that ‘connects people and places for a growing Melbourne’.

If what you have read resonates with your values, experience and career aspiration then please submit your application 





Metro Trains is an equal opportunity employer and embraces diversity. We encourage all interested applicants to apply but please do note only applications with the right to live and work in Australia will be considered for this position.