Communications Coordinator

Melbourne is Australia’s fastest growing city, and public transport is vital to keeping it moving. Since 2009, Metro has proudly operated and maintained a world-class train service and delivered major transport projects that shape the future of our city. Guided by our value of Safely Always, we are one team dedicated to ensuring everyone gets home safely while helping to connect and create a better Melbourne.

About the role

As the Communications Coordinator you will lead engagement to support the Projects Communications team within the Southern Program Alliance (SPA) to engage with rail passengers on specific packages of work / projects to create awareness about project impacts and benefits.

You will assist the team working collaboratively and building strong relationships with delivery partners and Metro Trains’ employees, key government clients and other transport operators to minimise and mitigate any project impacts on rail passengers and local communities.

Please note this role is a 12 month maximum term opportunity.

Key Areas of Responsibility

• Collaborate to plan, develop, obtain approval for and distribute all Metro Trains’ project communications collateral (e.g. flyers, newsletters, posters, decals, bus hangers, postcards, signage, notification letters and more)
• Work with the Senior Communication Advisor to develop and implement customer communications plans for rail occupations and associated construction impacts, station and car park impacts, and rail customer relations strategies
• Accountable for customer feedback and enquiresAssist with the coordination of coffee mornings, information sessions and passenger/staff-specific activities at railway stations in consultation with the Victoria Infrastructure Delivery Authority (VIDA), Department of Transport and Planning (DTP), communications managers and coordinate site tours for Metro Trains

About You

• Bachelor’s degree or higher in marketing, public relations, communications or equivalent field would be preferred
• Experience developing communications plans, marketing materials and events.
• Proven ability to deliver a range of communications materials for different audiences
• Strong Stakeholder experience both internal and external
• Ability to schedule work priorities to ensure deadlines are strictly adhered to with the ability to negotiate outcomes

Next Steps

If this role resonates with your values, experience, and career growth, then please apply before the due date and be part of Melbourne’s growing rail network!

Please note applications for this role will close on Monday 16th of February but shortlisting will commence prior to the advertisement closing.

Metro is committed to making reasonable adjustments to provide a positive, barrier-free recruitment process for candidates with specific access needs. Candidates who require adjustments are encouraged to declare this in their application, so that the contact person for the position can discuss your needs.

Metro’s commitment to an inclusive workforce

At Metro, we move Melbourne and we’re powered by our people. We’re committed to building a workforce that reflects our diverse communities and celebrates the unique perspectives each person brings. Inclusion, respect and opportunity shape how we work and we invite you to join us in creating a workplace where everyone can thrive.