Communications and Community Relations Coordinator

Melbourne is Australia’s fastest growing city, and public transport is vital to keeping it moving. Since 2009, Metro has proudly operated and maintained a world-class train service and delivered major transport projects that shape the future of our city. Guided by our value of Safely Always, we are one team dedicated to ensuring everyone gets home safely while helping to connect and create a better Melbourne.

About the role

We have an exciting opportunity for a Communications and Community Relations Coordinator to join our team on a short-term basis for 9 months. In this role you’ll be responsible for supporting the Infrastructure Communications team with community engagement activities including developing accurate passenger, resident and trader communications in relation to MTM planned maintenance and renewal works.

Key Responsibilities

• You’ll support the development and delivery of communication plans, materials for staff, passengers and the wider community to provide information on network disruptions
• Provide consistency in preparation and dissemination of appropriate works notifications in accordance with our Franchise agreement, and Transport Victoria’s guidelines
• You’ll engage with internal and external stakeholders regarding any planned works
• You’ll work closely with the disruptions team to support passenger information within a timely manner including any proactive social media or employee communications
• Identify potential and emerging community issues and work with the Communications & Community Relations team to plan, agree and execute appropriate responses to community issues.

Qualifications

• Experience in customer facing communications, community relations, stakeholder engagement, issues management, internal communications or related discipline.
• Demonstrated experience in developing and implementing communications strategies and plans
• Proven ability to deliver a range of communications materials for different audiences
• Ability to interpret complex technical information and communicate in a clear and concise manner
• A degree in Communications, Public Relations, Community Planning, Marketing or other related discipline is preferable or equivalent work experience Demonstrated understanding of digital communications channels Strong negotiation and relationship-building  skills.

Next Steps

If this role resonates with your values, experience, and career growth, then please apply before the due date and be part of Melbourne’s growing rail network!

This role will close on the 5th of May 2026.

Metro is committed to making reasonable adjustments to provide a positive, barrier-free recruitment process for candidates with specific access needs. Candidates who require adjustments are encouraged to declare this in their application, so that the contact person for the position can discuss your needs.

Metro’s commitment to an inclusive workforce

At Metro, we move Melbourne and we’re powered by our people. We’re committed to building a workforce that reflects our diverse communities and celebrates the unique perspectives each person brings. Inclusion, respect and opportunity shape how we work and we invite you to join us in creating a workplace where everyone can thrive.