Fleet Operational Support Specialist

Melbourne is Australia’s fastest growing city, and public transport is vital to keeping it moving. Since 2009, Metro has proudly operated and maintained a world-class train service and delivered major transport projects that shape the future of our city. Guided by our value of Safely Always, we are one team dedicated to ensuring everyone gets home safely while helping to connect and create a better Melbourne.

About the role  

The Fleet Operations Support Specialist (FOSS) plays a critical role in supporting the safe and reliable delivery of timetable services across all MTM fleets. Acting as the key interface between Metrol, Network Operations, and Rolling Stock, the role provides real-time technical insight and decision support during peak periods, special events, and incidents to minimise service disruption and reputational risk.

Leveraging extensive rolling stock and operational experience, alongside Metro tools and processes, the FOSS contributes to effective timetable delivery by providing near real-time fleet insights. This enables informed decision-making to help prevent operational incidents and support the safe and timely recovery of services when disruptions occur.

The role also supports operational resilience, continuous improvement, and business continuity by ensuring fleet operations are maintained under degraded and contingency conditions.

We have two vacancies available on a 24/7 rotating roster

Key Responsibilities

• Monitor and report real-time status of all MTM fleet types ((Comeng, Siemens, X’Trapolis 100, XT2) using On-Board Diagnostics systems.
• Provide technical support and guidance on diagnostics across the Metro user base, escalating issues as required.
• Advise Metrol on train prioritisation, fault management, and rolling stock matters affecting network performance.
• Identify, escalate, and address repeat or “No Fault Found” defects, including reviewing fleet system performance and incidents.
• Analyse and report on fleet incidents both in real time and retrospectively, supporting service reliability.
• Support major events and operational disruptions, including providing technical expertise and stakeholder communication.
• Act as the key interface during recovery events, supporting incident management and minimising network impact.
• Drive continuous improvement by supporting process development, system enhancements, and knowledge sharing across the business.

Qualifications & Experience

• Demonstrated experience in rolling stock condition monitoring, maintenance, and data interpretation (minimum 5 years preferred)
• Strong knowledge of engineering standards, fleet maintenance practices, and quality systems/requirements
• Qualified mechanic or electrician, or with highly relevant experience
• Understanding of rolling stock systems, infrastructure maintenance, and operational regulations
• Supervisory and incident recovery experience (desirable)
• Ability to work effectively in fast-paced, team-based and autonomous environments
• Strong communication skills with the ability to influence and build relationships across all levels
• Proven analytical skills, including risk identification, compliance assessment, and problem-solving
• Ability to interpret technical documentation and manage priorities to meet strict deadlines

Why Metro

• Guaranteed salary increases twice a year (as per Enterprise Agreement
• FREE Myki card for PTV travel across Victoria
• 14 weeks Paid Parental Leave (no qualifying period)
• Career progression and training opportunities
• Discounts at top brands and stores
• Diversity & Inclusion – we value unique perspectives and support initiatives like Women at Metro (over 30% of our workforce are women)

This is a fantastic opportunity to build on the career you've developed to date and take it to the next level by making a tangible impact that matters.

Applications close on 25th May 2026 at 11:59pm.

Metro’s commitment to an inclusive workforce

At Metro, we move Melbourne and we’re powered by our people. We’re committed to building a workforce that reflects our diverse communities and celebrates the unique perspectives each person brings. Inclusion, respect and opportunity shape how we work and we invite you to join us in creating a workplace where everyone can thrive.