General Manager Safety Operations

Melbourne is Australia’s fastest growing city, and public transport is vital to keeping it moving. Since 2009, Metro has proudly operated and maintained a world-class train service and delivered major transport projects that shape the future of our city. Guided by our value of Safely Always, we are one team dedicated to ensuring everyone gets home safely while helping to connect and create a better Melbourne.

At Metro, we are one team, united in our purpose of moving Melbourne.

We believe in fostering an environment where your skills, talents, and aspirations can thrive. We look forward to supporting you as you plan the next chapter of your career at Metro.

About the Role

Reporting into senior leadership, you will be accountable for designing and delivering the OPD Safety Plan, driving continuous improvement, and ensuring our Safety Management System is effective, compliant, and future-focused.

You’ll operate at both a strategic and operational level, partnering across the business and with external agencies to strengthen resilience, improve safety outcomes, and embed a strong safety culture.

Key Accountabilities

• Lead Safety Strategy & Planning: Develop and deliver the OPD Safety Plan aligned to Safely Always, ensuring safety priorities support broader operational and business outcomes.
• Drive Performance Through Insight: Leverage data, reporting, and analytics to identify trends, risks, and causal factors, providing clear insights that enable leaders to improve safety outcomes.
• Embed Continuous Improvement: Identify and implement initiatives that enhance safety performance, operational efficiency, and compliance, using structured improvement and change methodologies.
• Oversee Risk, Assurance & Compliance: Lead safety investigations, audits, and risk management processes, ensuring the Safety Management System remains effective, compliant, and fit for purpose.
• Strengthen Systems & Governance: Continuously improve safety frameworks, processes, and tools to support leaders and teams in meeting legislative requirements and driving a strong safety culture.
• Lead Business Resilience & Emergency Management: Ensure robust crisis and emergency management capability, including planning, exercising, and continuous improvement of response readiness.
• Drive Security Operations: Oversee strategies and operations to reduce trespass, theft, and network security risks, improving safety and customer experience.
• Influence Through Stakeholder Engagement: Partner with internal leaders, Emergency Services, and external stakeholders to strengthen collaboration, influence outcomes, and enhance network safety.

About You

You are a seasoned safety leader with deep experience in complex operational environments. You combine strategic thinking with hands-on delivery, and you’re known for influencing at senior levels.

You will bring:

• Significant leadership experience in safety, risk, or operational management
• Strong knowledge of safety legislation, governance, and assurance frameworks
• Proven ability to drive data-driven decision making and continuous improvement
• Experience leading large-scale change and transformation programs
• Demonstrated success managing risk, audits, and compliance in complex environments
• Exceptional stakeholder engagement skills, including with external agencies

• Highly effective at influencing senior stakeholders

• Experience in complex, high-risk operational environments

Why Metro

• FREE Myki card for PTV travel across Victoria
• 14 weeks Paid Parental Leave (no qualifying period)
• Career progression and training opportunities
• Discounts at top brands and stores
• Diversity & Inclusion – we value unique perspectives and support initiatives like Women at Metro (over 30% of our workforce are women)

Next Steps

If this role resonates with your values, experience, and career growth, then please apply.

Applications close on 10th May 2026 at 11:59pm. Please note that shortlisting may occur prior to advertisement closure date.

Metro is committed to making reasonable adjustments to provide a positive, barrier-free recruitment process for candidates with specific access needs. Candidates who require adjustments are encouraged to declare this in their application, so that the contact person for the position can discuss your needs.

Metro’s commitment to an inclusive workforce

At Metro, we move Melbourne and we’re powered by our people. We’re committed to building a workforce that reflects our diverse communities and celebrates the unique perspectives each person brings. Inclusion, respect and opportunity shape how we work and we invite you to join us in creating a workplace where everyone can thrive.