ICT System Administrator

Melbourne is Australia’s fastest growing city, and public transport is vital to keeping it moving. Since 2009, Metro has proudly operated and maintained a world-class train service and delivered major transport projects that shape the future of our city. Guided by our value of Safely Always, we are one team dedicated to ensuring everyone gets home safely while helping to connect and create a better Melbourne.

ABOUT THE ROLE

 We’re looking for an ICT System Administrator to join our team, supporting critical infrastructure systems and software platforms across Metro’s environment.
This role plays a key part in ensuring the reliability and performance of our ICT landscape through a mix of BAU support, proactive maintenance, and reactive incident resolution. You’ll work closely with system engineers and support teams while coordinating on-premises facilities maintenance works with support providers.
Internal or secondment opportunity until 30th June 2027, potentially with room for extension.

KEY RESPONSIBILITIES

Reporting into the Systems Engineering Team Lead, the role has the following key areas of responsibility.
•    Provide BAU support, resolving incidents and fulfilling service requests 
•    Administer on-premises and cloud-based platforms 
•    Perform planned and reactive maintenance across data centre facilities 
•    Execute Start-of-Day checks, documenting outcomes and addressing issues
•    Liaise with vendors, support providers, and internal teams to resolve issues 
•    Ensure compliance with Change Management processes 
•    Maintain accurate records in ITSM and governance tools 
•    Participate in on-call support and escalation (as required)
 

ABOUT YOU

Key requirements:
•    Enterprise experience supporting Windows Server and Desktop environments 
•    Strong knowledge of Active Directory, DNS, DHCP, Group Policy 
•    Understanding of AD / Entra ID concepts 
•    Experience with Microsoft 365 administration
•    Familiarity with data centre operations and best practices

Desirable:
•    Relevant IT qualifications or certifications
•    Experience with Azure or AWS
•    Exposure to virtualisation platforms (VMware / Hyper-V)
•    Knowledge of automation and PowerShell scripting
•    Experience with Azure Virtual Desktop / Remote Desktop Services

WHY METRO

FREE Myki card for PTV travel across Victoria
14 weeks Paid Parental Leave (no qualifying period)
Career progression and training opportunities
Discounts at top brands and stores

Diversity & Inclusion – we value unique perspectives and support initiatives like Women at Metro (over 30% of our workforce are women)

This is a fantastic opportunity to build on the career you have developed to date and be part of the legacy that ‘connects people and places for a growing Melbourne’ and be part of a collaborative and high-performing team.

If what you’ve read resonates with your values, experience, and career aspiration then we want to hear from you!

Please submit your application via our recruitment portal by 11:59pm on 19th June to be considered for this position.

Metro’s commitment to an inclusive workforce

At Metro, we move Melbourne and we’re powered by our people. We’re committed to building a workforce that reflects our diverse communities and celebrates the unique perspectives each person brings. Inclusion, respect and opportunity shape how we work and we invite you to join us in creating a workplace where everyone can thrive.