Infrastructure Fault Support Officer

Melbourne is Australia’s fastest growing city, and public transport is vital to keeping it moving. Since 2009, Metro has proudly operated and maintained a world-class train service and delivered major transport projects that shape the future of our city. Guided by our value of Safely Always, we are one team dedicated to ensuring everyone gets home safely while helping to connect and create a better Melbourne.

In this position you will assist the Signal Fault Officer providing frequent communications between the Signal Fault Centre and key stakeholders.

You will also provide added technical assistance to the signal fault officer which in turn will provide for added support to field staff attending to signal faults. As well as supporting signals you will also be involved in supporting the infrastructure division with preparing Incident Reports. 

This is a permanent position based at 595 Collins Street working Monday to Friday on rotating shifts (0530-1300 and 1200-2000).

Key Responsibilities

• Support Signal Fault Officers and Integrated Fault Manager in diagnosing and managing signal failures.

• Compile and maintain fault data, PRS reports, and signalling plans.

• Act as the primary contact for senior management during major incidents, providing real-time updates.

• Track and report start/finish times and site arrivals for SMTs and contractors.

• Communicate detailed fault information (e.g. Asset ID, failure mode, resolution times) to relevant stakeholders.

• Assist in preparing Infrastructure Incident Reports and supporting Infrastructure Fault Review meetings.

About you

• Diploma of Rail Signalling Systems 

• Strong technical knowledge of high voltage signalling systems, rail operations, and risk management.

• Proven ability to communicate effectively across all levels and prepare written documentation.

• Skilled in conducting audits, managing action plans, and adhering to safety/environmental procedures.

• Proficient in administrative systems, scheduling work priorities, and using Microsoft Office Suite.

Next Steps

If this role resonates with your values, experience, and career growth, then please apply before the due date and be part of Melbourne’s growing rail network!

Metro is committed to making reasonable adjustments to provide a positive, barrier-free recruitment process for candidates with specific access needs. Candidates who require adjustments are encouraged to declare this in their application, so that the contact person for the position can discuss your needs.

Metro’s commitment to a Diverse, Equitable, and Inclusive culture

At Metro, we move Melbourne and we’re powered by our people. We’re committed to building a workforce that reflects our diverse communities and celebrates the unique perspectives each person brings. Inclusion, respect and opportunity shape how we work and we invite you to join us in creating a workplace where everyone can thrive.

Metro’s commitment to an inclusive workforce

At Metro, we move Melbourne and we’re powered by our people. We’re committed to building a workforce that reflects our diverse communities and celebrates the unique perspectives each person brings. Inclusion, respect and opportunity shape how we work and we invite you to join us in creating a workplace where everyone can thrive.