People Services Coordinator

Melbourne is Australia’s fastest growing city, and public transport is vital to keeping it moving. Since 2009, Metro has proudly operated and maintained a world-class train service and delivered major transport projects that shape the future of our city. Guided by our value of Safely Always, we are one team dedicated to ensuring everyone gets home safely while helping to connect and create a better Melbourne.

ABOUT THE ROLE

We are pleased to advise we have a an exciting full time permanent opportunity for a People Services Coordinator within the People Services team.

We’re looking for a detail-oriented and people-focused administrator to join our small team. If you love ticking things off a list, helping others get the info they need, and keeping processes running smoothly behind the scenes — we want to hear from you.

As a People Services Coordinator, you will be responsible for coordinating onboarding activities to give new starters a great first impression, process employee changes such as secondments, and classification changes, monitor and respond to queries sent to the People Services inbox, helping to answer every-day employee lifecycle questions or triaging them to the right team who can support their query. 

The People Services Coordinator role is also responsible for preparing letters and employee documentation upon request, keeping MetroMe up to date with accurate and timely data and supporting the People Services team on process improvements and initiatives.

While every day can be different, our People Services Coordinators work closely with our key contacts including People & Culture Business Partners, Talent Acquisition, Payroll, individual employees and managers, as well as external vendors.

KEY RESPONSIBILITIES

• Handle queries and requests from employees, managers, and external parties, providing timely and helpful responses or directing them to the appropriate channels.
• Build strong stakeholder relationships across designated client groups.
• Responsible for actioning diverse day-to-day people administration tasks covering the entire employee lifecycle, including new hire setup, employment verification, and contractor requests.
• Complete accurate and timely data entry, in relevant systems, for all employment records, ensuring data integrity and confidentiality.
• Action People Services inbox queries and IT service requests promptly and manage documentation and electronic filing of employment-related paperwork.
• Assist hiring managers with onboarding external contractors and consultants.
• Process staff movement and employment changes, updating records accordingly in People systems and action classification progressions and employment changes.
• Contribute to People projects and cyclical administration activities such as performance reviews, audits, and purchase leave.
• Escalate complex issues appropriately for resolution.

ABOUT YOU

• Someone who cares about exceptional customer service across various channels.
• Experience in administration and coordination.
• Understanding of Human Resources functions including policies, procedures, employment conditions, compensation, recruitment, and payroll processes would be advantageous but not essential.
• Strong attention to detail, prioritisation skills, and ability to adhere to timelines, managing workload efficiently to meet deadlines even amidst changing circumstances.
• Commitment to maintaining strict discretion and confidentiality with sensitive information.
• Ability to communicate effectively verbally & written will all levels of stakeholders.

• Ability to work independently and contribute effectively as a team member to achieve goals.
• Strong written communication skills, with an ability to write general correspondence.
• Proficiency in Microsoft Office suite and other relevant software systems, or the ability and willingness to learn. 

WHY WORK AT METRO? 

• Work for a multi-award-winning rail operator with rewarding career opportunities that provide you with the support and training to take your career to the next level!
• Be part of an inclusive, diverse, and supportive company made up of various backgrounds, cultures, and experiences.
• Work-life balance options including flexible working arrangements, 14 weeks paid parental leave, and purchasing up to 4 weeks of additional leave per year.
• All eligible Metro employees receive a free Myki Pass that allows free Public Transport in Victoria.
• Access to a wide range of corporate discounts including healthcare, fitness, finance, and more.

Next Steps

If this role resonates with your values, experience, and career growth, then please apply before the due date and be part of Melbourne’s growing rail network!

Applications close Tuesday, 31st March at 23:59pm. Please note shortlisting may commence prior to advertisement closing. 

Metro’s commitment to an inclusive workforce

At Metro, we move Melbourne and we’re powered by our people. We’re committed to building a workforce that reflects our diverse communities and celebrates the unique perspectives each person brings. Inclusion, respect and opportunity shape how we work and we invite you to join us in creating a workplace where everyone can thrive.