People Services Specialist

Melbourne is Australia’s fastest growing city, and public transport is vital to keeping it moving. Since 2009, Metro has proudly operated and maintained a world-class train service and delivered major transport projects that shape the future of our city. Guided by our value of Safely Always, we are one team dedicated to ensuring everyone gets home safely while helping to connect and create a better Melbourne.

About the Role

Reporting to the People Services Manager, the People Services Specialist provides high-quality employment administration advice and support to employees, leaders and People teams across Metro.

You’ll play an important role in delivering a responsive and customer-focused People service, maintaining accurate employee information and supporting a broad range of employee lifecycle activities. This is a varied role suited to someone who enjoys solving problems, building relationships and improving the way People services are delivered.

Please note: This is a Maximum Term opportunity - Immediate start to April 2027.

What You’ll Be Doing

• Providing advice and support on People policies, procedures, systems and employment-related matters.
• Managing employee lifecycle administration, including contracts, employment changes, leave arrangements, onboarding and organisational changes.
• Maintaining accurate employee records and ensuring the integrity and confidentiality of information within People systems.
• Monitoring service requests, completing regular audits and supporting compliance with industrial agreements, legislation and internal procedures.
• Identifying opportunities to improve People Services processes, systems and self-service resources.

About You

You are an organised and customer-focused People professional who communicates clearly, works collaboratively and takes pride in delivering accurate, timely support.

You will bring:

• Previous experience in HR or People administration, ideally within a complex organisation.
• A sound understanding of HR policies, employment practices, enterprise agreements and award interpretation.
• Strong attention to detail, time management and the ability to manage competing priorities.
• Excellent communication and relationship-building skills, with the confidence to engage stakeholders at all levels.
• Experience using HR information systems and Microsoft Office; SuccessFactors and payroll system experience will be highly regarded.

Why Work for Metro?

• Work for an organisation that helps keep Melbourne moving every day.
• Access flexible working options, depending on the requirements of the role.
• Benefit from career development, wellbeing initiatives and a range of employee benefits.
• Join an inclusive and supportive workplace guided by our values of Safely Always, Caring, One Team, Dependable and Make a Difference.

Ready to Apply?

If you’re passionate about delivering an excellent employee experience and want to contribute to a collaborative, high-performing team, we’d love to hear from you.

Applications close on 6th September 2026. 

Please note that shortlisting may commence prior to ad closure date. 

Metro is committed to making reasonable adjustments to provide a positive, barrier-free recruitment process for candidates with specific access needs. Candidates who require adjustments are encouraged to declare this in their application, so that the contact person for the position can discuss your needs.

Metro’s commitment to an inclusive workforce

At Metro, we move Melbourne and we’re powered by our people. We’re committed to building a workforce that reflects our diverse communities and celebrates the unique perspectives each person brings. Inclusion, respect and opportunity shape how we work and we invite you to join us in creating a workplace where everyone can thrive.