Performance Analyst

• Receive a free Myki Pass that allows free Public Transport in Victoria. 

• Hybrid working (3 days in the office per week) with a salary range between$120k-$140k inclusive of super.  

• Access a wide range of corporate discounts, including healthcare, fitness, finance, and more. 

About the team 

Metro’s Operations & Passenger Delivery team is committed to keeping Melbourne moving by delivering exceptional passenger experiences through, on time, reliable, safe and efficient services 

We achieve this through face-to-face interactions by our frontline teams, supported by our safety operations, operational readiness, and network performance teams. 

About the Role 

This role is a 2year Max Term contract.  

Our Analytics Team, within the Performance, Planning and Reporting department are responsible for partnering with the rest of the division to understand business objectives and needs, solving problems, and answering questions through data and analytics.  

The Performance Analyst role analyses and identifies trends in data to inform decision making in the short to medium term. This role will have a strong focus on future network changes and the analytics, reporting and insights leading up to and post this implementation. 

Role duties and responsibilities include:  

• Analyse performance and success of changes, identify key learning's and assess impact of changes on performance, reliability and customer experience. 

• Prepare weekly and monthly performance reports for internal and external stakeholders. 

• Assist in identifying improvement to train running reliability and service delivery performance in each of the operating groups. 

• Assist with daily and weekly forums to identify and resolve causes of delays to the network and improve cross-functional interdependencies. 

• Collect, analyse and establish trending patterns for train performance data available to MTM. 

• Develop methods of effectively communicating (including data visualisations) the plan including operating group performance results to each employee in that group e.g. Newsletter. 

• Ensure where possible improvement initiatives align with MTM business plan, the strategic operations plan and other business improvement initiatives. 

• Participate in and support MTM's ongoing business improvement process. 

• Review data sources and establish consistent measures and classification in each area of the operating group. 

About You:

• Tertiary qualification in Business, Science, Analytics or Engineering.   

• Experience in PowerBi and data visualisations through dashboarding.  

• Knowledge of SQL, R or Python.  

• Strong analytical skills to be able to identify trends, patterns, and insights from data.  

• Ability to translate and communicate complex technical information to various non-technical. stakeholders ensuring the information is understood.  

• Ability to work autonomously and in a team.  

• Previous experience in data analysis and reporting proficiencies to provide relevant information to influence business implementation of processes to create efficient outputs.  

• Previous experience in working with diverse stakeholders to deliver analytics.  

• Operations, public transport or rail industry experience is preferred.   

Next steps 

If this role resonates with your values, experience, and career aspirations, join us and get onboard to help move Melbourne! 

Don’t meet every single requirement? As an inclusive and diverse workplace, we encourage all applicants to apply. 

Metro is committed to making reasonable adjustments to provide a positive, barrier-free recruitment process for candidates with specific access needs. Candidates who require adjustments are encouraged to declare this in their application, so that the contact person for the position can discuss your needs. 

To apply, please submit your resume and cover letter at the time of application.  

Applications close Wednesday 30th of July EOD. Please note that shortlisting may commence prior to the closure date. 

Please note: only applications with the right to live and work in Australia will be considered for this position.