Risk and Assurance Specialist

Melbourne is Australia’s fastest growing city – a city that is becoming increasingly reliant on public transport networks. Since 2009, Metro proudly continues to operate and maintain a world-class train service and network through to delivering significant transport projects that will shape how Melbourne moves. With Zero Harm at the foundation of everything we do, we want everyone to get home safely. We are one team, helping to connect and shape a better Melbourne.

About the team 

This role sits within Metro Trains Melbourne’s (MTM) Network Assets & Assurance (NA&A) division, specifically in the Rolling Stock team under SERQ (Safety, Environment, Risk & Quality).  The SERQ team plays a critical role in ensuring safe, reliable, and sustainable train operations by supporting risk and assurance across Rolling Stock maintenance, depots, and asset management. We work closely with engineers, technicians, and operational staff to manage risks and drive continuous improvement in safety and compliance. You’ll be part of a supportive and engaged team, where we share knowledge, solve problems together, and enjoy a collaborative work environment. 

About the role 

Reporting directly to the Rolling Stock Risk & Quality Manager, the Risk & Assurance Specialist will be instrumental in embedding risk management into daily depot and maintenance activities. This is not a purely desk-based role—you’ll be in the field, facilitating workshops, conducting audits and inspections, and leading discussions that improve safety, quality, and compliance. You will collaborate with engineers, depot managers, and frontline staff, helping them identify and mitigate risks, investigate incidents, and maintain compliance with key standards such as ISO 9001 and ONRSR regulations. 

What you will be doing 

• Facilitate Risk Assessments

• Plan and lead structured workshops and on-site reviews to identify and evaluate risks across Rolling Stock and depot operations. 

• Maintain Risk Registers 

• Monitor and update risk registers, ensuring known and emerging hazards are documented and tracked. 

• Embed Risk & Assurance Processes 

• Collaborate with maintenance teams to develop practical guidelines, training sessions, and record-keeping methods that integrate risk controls into day-to-day operations. 

• Conduct Audits and Inspections 

• Perform internal audits, site inspections, and peer reviews to validate risk controls and ensure compliance with MTM, ISO 9001, ISO31000 and ONRSR safety standards. 

• Investigate Incidents 

• Apply root cause analysis to incident investigations, propose control improvements, and verify their effectiveness. 

• Provide Reporting and Insights 

• Deliver clear, actionable reports that help managers and frontline teams make informed decisions regarding safety and operational excellence. 

• Integrate Business Continuity 

• Develop, test, and maintain contingency plans to minimise disruptions, ensuring alignment with risk assessments and operational needs. 

• Mentor and Coach Support colleagues across various teams, embedding risk awareness and best practices into everyday work. 

What You’ll Bring 

We understand that not everyone applies unless they meet 100% of the criteria. If you’re excited about this opportunity but don’t check every box, we still encourage you to apply—your unique background and experience may be exactly what we need. 

• Essential Skills & Experience 

• Strong communication and stakeholder engagement abilities, with a track record of influencing at all levels. 

• Hands-on experience in conducting risk assessments (ISO 31000) and facilitating risk workshops. 

• Certified or experienced in ISO 9001 internal auditing, plus experience leading audits, inspections, or compliance reviews. 

• Proven capability in incident investigation and root cause analysis. 

• Proficiency with Microsoft Excel, SharePoint, Word, and Visio. 

• 3+ years’ experience in Risk & Assurance, preferably in a technical or operational setting. 

• Familiarity with Quality and Risk Management tools; ability to work both independently and in teams. 

• Preferred Qualifications & Experience 

• Lead auditor certification (e.g., ISO 9001 Lead Auditor). 

• ICAM certification or similar for incident investigations. 

• Tertiary qualification in Risk, Quality, or a related discipline. 

• Power BI or other data analytics/reporting tool experience. 

• Background in a regulated industry (rail, transport, infrastructure) with knowledge of legislative standards. 

• Experience setting up or improving risk and assurance processes in newly commissioned facilities. 

Metro’s commitment to an inclusive workforce

At Metro Trains Melbourne (MTM), we recognise that embracing diversity and fostering an inclusive workplace are vital to our mission and success and will lead us to being a world class rail network. In today’s interconnected and multicultural world, our ability to understand, appreciate, and leverage the unique perspectives of our employees, passengers, partners, and the community is essential for driving innovation and achieving sustainable growth.

We offer and encourage flexible work and purchased leave arrangements for all employees to support wellbeing, family or carer commitments and other personal circumstances. We are committed to removing barriers and welcoming applications from people of all ages, abilities, Aboriginal and/or Torres Strait Islander peoples, culturally and linguistically diverse communities, and the LGBTIQA+ community. We are happy to make adjustments to our recruitment process to support your full participation.