Senior Communications Advisor

Metro Overview

Melbourne is Australia’s fastest growing city – a city that is becoming increasingly reliant on public transport networks. Since 2009, Metro proudly continues to operate and maintain a world-class train service and network through to delivering significant transport projects that will shape how Melbourne moves. With Zero Harm at the foundation of everything we do, we want everyone to get home safely. We are one team, helping to connect and shape a better Melbourne.

Metro Trains Melbourne have a opportunity for a Senior Advisor - Transformation Communications supporting Metro’s engagement on Metro Tunnel Project (MTP) on a full time max term contract through to November 2025.

Reporting to the Transformation Communications Manager your role will be to support the development and lead the execution of Metro’s internal communications and engagement strategies with Metro employees about the significant changes to the Melbourne Rail Network as a result of the Metro Tunnel Project. 

Working collaboratively and building strong working relationships across Project teams and the MTM operational business, the Senior Communication Advisor ensures that MTM employees are aware of the proposed changes and understand how it impacts them, through communications which align to an overarching transformation communications purpose.

Key Areas of Responsibility

• Work with the Transformation Communications Manager to support the delivery of the Metro Tunnel Project Transformation Communications plans.
• Develop and deliver communications plans for specific cohorts of employees with a focus on how change impacts them and their roles.
• Produce and deliver, with support from Subject Matter Experts, a range of communication tools and collateral for internal audiences at all organisational levels (e.g. presentations, newsletters, FAQs, website content, videos, infographics, leaders briefing packs etc.)
• Manage stakeholders across the MTM business (partnering with internal and external communications colleagues) to deliver timely and appropriate communications as required to their employees.
• Provide issue management advice and direction to the business as required, with a particular focus on the workplace impacts of change.

About You

• Bachelor’s degree or higher in marketing, public relations, communications or equivalent work experience
• Experienced in internal communications with a focus on workplace/industrial change
• Experience developing and implementing communications strategies and plans.
• Ability to interpret complex technical information and communicate in a clear and concise manner.
• Strong negotiation, relationship-building, and issues resolution skills.
• Proven ability to deliver a range of professional communications materials (print and digital) for different audiences.
• Strong negotiation, relationship-building and issues resolution skills

Next Steps

If this role resonates with your values, experience, and career growth, then please apply before COB Sunday 11th of May, 2025  and be part of Melbourne’s growing rail network!

Metro is committed to making reasonable adjustments to provide a positive, barrier-free recruitment process for candidates with specific access needs. Candidates who require adjustments are encouraged to declare this in their application, so that the contact person for the position can discuss your needs.

Metro’s commitment to an inclusive workforce

At Metro Trains Melbourne (MTM), we recognise that embracing diversity and fostering an inclusive workplace are vital to our mission and success and will lead us to being a world class rail network. In today’s interconnected and multicultural world, our ability to understand, appreciate, and leverage the unique perspectives of our employees, passengers, partners, and the community is essential for driving innovation and achieving sustainable growth.

We offer and encourage flexible work and purchased leave arrangements for all employees to support wellbeing, family or carer commitments and other personal circumstances. We are committed to removing barriers and welcoming applications from people of all ages, abilities, Aboriginal and/or Torres Strait Islander peoples, culturally and linguistically diverse communities, and the LGBTIQA+ community. We are happy to make adjustments to our recruitment process to support your full participation