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Senior Operations Manager

Date: 08-Jun-2021

Location: Melbourne, VIC, AU

Company: metrotrain

Metro is a multi-award winning organisation, and we pride ourselves on our team of honest, high performing professionals who are talented, inclusive and safety focused and who are at the core of our success. You will be joining an organisation that is known as a global leader in its field but also prides itself on being dynamic, embracing new technologies and focused on customer service. Our aim is to promote work/life balance, allow team members to bring their best to work and to truly be focused on a common goal which is to provide a world-class railway service.

About the Position

Reporting to the Head of Stations, you will be working as a part of a team of 5 and managing a team of up to 30 Direct and 300 Indirect Reports. Your role as the Stations Delivery Manager is responsible for leading a customer-centric culture across the Metro Trains Melbourne Stations Division upholding our Core Values of; Zero Harm, Caring, One Team, Dependable and Make a Difference.  


 Some of the duties and responsibilities include:

  • Contribute to the ongoing success of the Operations Safety Improvement Program 
  • Contribute to, and oversee, daily operations performance in assigned group, ensuring significant customer and operational issues are escalated and proactively managed
  • Engage teams in cultural change, with a focus on continuous improvement activity
  • Lead and implement business improvement initiatives that drive and achieve continuous improvement 
  • Moderate and oversee management of tracking of reported incidents ensuring completion within required timescales 
  • Plan and implement financial year strategic plan and audits that seeks to identify and address key risks for business area
  • Review and drive frontline team performance and contribution 


There are currently 4 vacancies for the following groups and will be primarily based at these locations:

  • Caulfield Group (Caulfield Station)
  • Clifton Hill Group (Regent Station)
  • Burnley Group (Box Hill Station)
  • Northern Group (North Melbourne Station)

About You

To be a successful applicant for one of these positions, you will need to have exceptional people leadership skills and a strong ability to motivate, mentor and coach your team through a changing environment. You must have prior experience in a management role, managing large teams within a complex operational environment as well as a strong general business acumen. 


We’re looking for someone who can; 

  • Drive Performance: Achieves results through efficient use of resources and a commitment to quality outcomes.
  • Demonstrate Leadership: Through leading by example to get the best out of self and others. 
  • Enable strategic direction: Thinks of the bigger picture and aligns actions to MTM’s strategy
  • Embrace Change: Understands the value of change. Demonstrates a positive and proactive attitude towards change. 


Why Work for Metro Trains Melbourne?

At Metro, we know that at the heart of our Network are our people. As a Metro employee, the following benefits will be available to you:

  • Free Public Transport (MyKi Card)
  • Employee Assistance Program (EAP)
  • Supportive team environment and Work/ Life balance
  • Various wellness initiatives
  • Competitive Salary Package and incentives 

Are you ready to be a part of the Metro Team? Apply Now!
This is a fantastic opportunity to build on the career you've developed to date and take it to the next level by making a tangible impact that matters. 


If what you’ve read resonates with your values, experience and career aspiration then we want to hear from you! Please submit your application ASAP as we will be running this process consecutively and will close the ad once positions are filled. 


If you have previously applied there is no need to reapply.


Metro Trains is an equal opportunity employer and embraces diversity. We encourage all interested applicants to apply but please do note only applications with the right to live and work in Australia will be considered for this position.