Track Access Desk Officer

Melbourne is Australia’s fastest growing city – a city that is becoming increasingly reliant on public transport networks. Since 2009, Metro proudly continues to operate and maintain a world-class train service and network through to delivering significant transport projects that will shape how Melbourne moves. With Zero Harm at the foundation of everything we do, we want everyone to get home safely. We are one team, helping to connect and shape a better Melbourne.

The Track Access Desk Officer plays a key role in managing and overseeing all requests to access the Metro Trains Rail Network. You will ensure each request is assessed, approved, and aligned with safety requirements.

This role is essential to maintaining safe rail operations and provides expert support and guidance to Track Force Protection Coordinators.

This is a permanent position based in West Melbourne/Docklands and operates on a rotating 24/7 roster to ensure continuous coverage.

Role responsibilities

• Manage and document all Track Access requests in ARMS, ensuring safe work systems and protection are in place.
• Approve, deny, or cancel access requests based on safety requirements.
• Provide advice and act as the first point of contact for safeworking and track protection enquiries.
• Respond to after-hours requests for safeworking resources.
• Handle escalations and communicate on safeworking incidents or unsafe conditions.
• Record, report, and escalate issues or incidents to the Track Access Desk Supervisor.

 
About you
 

• Track Force Protection Coordinator 3.3, with at least two years infield experience
• Sound knowledge of Safeworking operations, practices and procedures undertaken across the Network
• Extensive knowledge of MTM Rail Network
• Substantial experience providing service across multiple business areas in a large organisation
• Demonstrated ability to manage high volume of critical communications

Click apply to submit your application by 11.59pm, Thursday 3 July 2025

Metro’s commitment to an inclusive workforce

At Metro Trains Melbourne (MTM), we recognise that embracing diversity and fostering an inclusive workplace are vital to our mission and success and will lead us to being a world class rail network. In today’s interconnected and multicultural world, our ability to understand, appreciate, and leverage the unique perspectives of our employees, passengers, partners, and the community is essential for driving innovation and achieving sustainable growth.

We offer and encourage flexible work and purchased leave arrangements for all employees to support wellbeing, family or carer commitments and other personal circumstances. We are committed to removing barriers and welcoming applications from people of all ages, abilities, Aboriginal and/or Torres Strait Islander peoples, culturally and linguistically diverse communities, and the LGBTIQA+ community. We are happy to make adjustments to our recruitment process to support your full participation.