Trainee Authorised Officer

Metro Trains Operations & Passenger Delivery Team is committed to keeping Melbourne moving by delivering exceptional passenger experiences through, on time, reliable, safe and efficient services.

We achieve this through face-to-face interactions by our frontline teams, supported by our safety operations, operational readiness and network performance teams.

Some exciting benefits of working with Metro are:

• Full time position with excellent remuneration and career development opportunities
• Receive Paid Training and enjoy a variety of corporate discounts
• Receive a free Myki Pass that allows free Public Transport in Victoria!
  
  

About the Role

The Trainee Authorised Officer role plays a pivotal part in achieving Metro’s Passenger Services objectives by providing superior customer service whilst performing required enforcement duties. Reporting to the Team Leader, you will find yourself working alongside a supportive crew of up to 4 other Authorised Officers on a day-to-day basis.

There’s so much more to being an Authorised Officer; from helping passengers with their travel information to helping those who may need assistance with mobility or communication difficulties, to ultimately making the passenger journey a safer one. You’ll be a critical part of helping improve the public transport experience for Melbournians and its visitors. That’s quite the impact!

Role duties and responsibilities include: 

• Providing a customer focused approach with the travelling public on the transport network.
• Patrol the public transport network and report (where appropriate), breaches of the Public Transport (Compliance & Miscellaneous) Act and regulations. These include but are not limited to ticketing and behavioural offending.
• Assist customers with communication difficulties, whilst respectfully, assisting the elderly and people with accessibility needs.
• Provide a visual uniformed presence on various transport premises and surroundings areas such as carpark patrols and ticketing barriers to enhance service delivery and security.
• Working across the varied forms and modes of public transport across Metropolitan and Suburban Melbourne, and occasionally rural Victoria.
• Have a significant impact on enhancing the passenger experience for all travellers.

Hours of work:

The Authorised Officer role is a full-time shift work roster. This will include weekends and night shifts to support our 24/7 service delivery. Please note that due to the nature of the work, there are late and early shifts that commence outside of public transport hours.

About You

• Someone who genuinely cares about the people you interact with and pride yourself on having exceptional customer services and conflict resolution skills.
• Have a safety-conscious attitude as keeping everyone safe is the primary objective on our network.
• You are highly adaptable to a changing environment and can communicate with a wide variety of people.
• Have natural problem-solving skills and the ability to communicate effectively in all types of situations, especially in a high-pressure safety critical environment.
• Able to work effectively in a team environment and have strong communication skills to liaise with various stakeholders.
• Able to work a 24/7 rotating shift work roster.
• Previous training or any relevant experience in community engagement or working with people with special needs (not required but preferred).
• Previous training or experience in compliance or law enforcement (not required but preferred).
• A current driver’s license is strongly preferred.

Not quite ready to apply and want more information? No worries! You can explore more about our Passenger Experience teams on our Metro Trains Careers Page.

Next Steps

This recruitment campaign comprises of various recruitment activities and testing, including an initial online Psychometric Assessment. Please make sure you monitor both your email inbox and spam folder for any correspondence from the Metro Recruitment team throughout this campaign.

Please note; planned leave throughout the duration of the initial 12months training period post commencement of the role may impact your application.

Metro is committed to making reasonable adjustments to provide a positive, barrier-free recruitment process for candidates with specific access needs. Candidates who require adjustments are encouraged to declare this in their application, so that the contact person for the position can discuss your needs

If what you've seen or heard resonates with your values, experience, and career aspiration then come join us and help connect people and places for a growing Melbourne!

The recruitment and selection process for this position might require shortlisted applicants to undertake Psychometric Assessment, Interviews, a Pre-Employment Health Assessment and background checks that might also include Criminal History and Driver History Checks.

Please note: only applications with the right to live and work in Australia will be considered for this position.

Applications close Tuesday the 20th of January 2026 EOD.

Metro’s commitment to a diverse, equitable, and inclusive culture

Diversity, Equity, & Inclusion at Metro Metro acknowledges the Victorian Traditional Owners of the land on which our rail network operates, the Wurundjeri Woi Wurrung and Bunurong peoples of the Kulin Nation. At Metro, we know that a diverse, equitable, and inclusive company is a more innovative and successful one. We strive for a workplace where everyone is treated fairly and respectfully, where all have equal access to opportunities and resources, where individuals can do their best and contribute to our success and can bring their whole selves to work. We encourage all interested applicants to apply.

Please note: only applications with the right to live and work in Australia will be considered for this position. You will be requested, at some point in the recruitment process, to supply a Civic Compliance Check from Fines Victoria and a full driver history where relevant so that MTM and the Secretary can consider and make an assessment about your competency to exercise the functions of an Authorised Officer.

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