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Trainee Leading Station Assistant (Multiple locations)

Date: 17-Jun-2022

Location: Melbourne, VIC, AU

Company: metrotrain

Metro is a multi-award winning organisation, and we pride ourselves on our team of honest, high performing professionals who are talented, inclusive and safety focused and who are at the core of our success. You will be joining an organisation that is known as a global leader in its field but also prides itself on embracing new technologies and focused on customer service. Our aim is to promote work/life balance, allow team members to bring their best to work and to truly be focused on a common goal which is to provide a world-class railway service.

About the Opportunity


Metro Trains Melbourne’s Passenger Experience Division has opportunities for people focused individuals to join our team in the role of Leading Station Assistant in a permanent Part-Time capacity.


Responsible for providing Melbourne with an engaging and caring Passenger experience, we are looking for people who share our drive for delivering service excellence and who are willing to:


  • Provide a customer focused approach with the travelling public at the station 
  • Make announcements over the public address system at station, where applicable, and provide accurate and up to date information to the travelling public 
  • Provide accurate timetable information and assist customers at ticket barriers 
  • Advise on multi-modal transport options (bus, tram and train) especially during service disruptions 
  • Attend to customers with special needs – in particular the elderly and disabled 
  • Provide myki sales and “Top Ups” to customers as well as accurate ticketing advice 
  • Provide a visual uniformed presence on station premises including ticketing barriers to enhance service delivery and security 
  • Ensure all station faults are reported properly and provide follow up according to reporting procedures 
  • Have the flexibility to work shifts and staff stations during train operational hours (trains run 24 hours on weekends) 
  • Maintain a high level of station cleanliness and presentation 


You must be available to work on a seven day rotating roster, including weekend night shifts, with a minimum 40 hours per fortnight to support our 24/7 service delivery. In return we’ll provide you with excellent conditions, training and support in an industry with endless opportunities. Please note that due to the nature of the work there are late and early shifts that commence outside of public transport hours. 


Currently, there are several positions vacant across our network. At Metro Trains, we foster work-life balance and will endeavour to position you near your home. Although we cannot guarantee it, we invite you to include with your resume your location preference. 

About Us


Our aim is to promote work/life balance, allow team members to bring their best to work and to truly be focused on a common goal which is to provide a world-class railway service. Furthermore, you will work in a highly supportive team environment that empowers you to make decisions, values your ideas and contributions, and encourages career development. 

At Metro we believe that inclusion is the achievement of a work environment, in which all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to our success. We place a significant focus on increasing women in our workforce and have made substantial efforts to increase the number of women in train driving roles, engineering and in our senior leadership. We also have our commitment to social inclusion employment for people from under-represented groups and those facing barriers to employment. 

What's in it for you?

At Metro, we know that at the heart of our Network are our people. As a Metro employee, the following benefits will be available to you: 


  • Paid training and accreditation (12-month traineeship – Certificate III in Rail Customer Service)
  • Competitive hourly rate 
  • Free Public Transport (myki Card) 
  • Supportive team environment and Work/ Life balance 
  • Various wellness initiatives
  • Paid Parental Leave 

For more information, please copy+paste the link below to view the Information Session. 


 Are you ready to be a part of the Metro Team? Apply Now! 

Please submit your application including a cover letter outlining how your skills and experience align to the key responsibilities listed in this ad.


For further information contact the MTM Talent Acquisition Team via 


This is a fantastic opportunity to build on the career you've developed to date and take it to the next level by making a tangible impact that matters.

If what you’ve read resonates with your values, experience and career aspiration then we want to hear from you!


Metro Trains is an equal opportunity employer and embraces diversity. We encourage all interested applicants to apply but please do note only applications with the right to live and work in Australia will be considered for this position.