Trainee Station Assistant

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Date: 17 Feb 2026

Location: Melbourne, VIC, AU

Company: metrotrain

Melbourne is Australia’s fastest growing city, and public transport is vital to keeping it moving. Since 2009, Metro has proudly operated and maintained a world-class train service and delivered major transport projects that shape the future of our city. Guided by our value of Safely Always, we are one team dedicated to ensuring everyone gets home safely while helping to connect and create a better Melbourne.

 

 

 

Ready to launch your career on the rail network? 

We’re looking for enthusiastic, customer-focused individuals to join our team as Trainee Station Assistant with intakes taking place across 2026. This is your opportunity to earn while you learn, gain a nationally recognised traineeship, and build a long-term career in public transport. 

 

The Important Bits 

  • Part-time opportunity with minimum 50 hours per fortnight

  • 24/7 rotating roster (including early mornings, late nights, weekends and public holidays) 

  • Locations confirmed after successful completion of Academy training 

  • 3-weeks paid training with dedicated support throughout your course

If you love working with people, staying active on your feet, and being part of a fast-paced environment — this could be the role for you. 

 

What You’ll Be Doing 

Platform & Train Interface 

You’ll help keep our network moving safely and on time by: 

  • Conducting platform safety checks 

  • Assisting passengers boarding and disembarking trains 

  • Managing platform dwell times to support on-time departures 

  • Making clear, confident public announcements (especially during disruptions) 

  • Responding to unwell passengers and providing timely assistance 

  • Completing pre-shunting checks and station presentation inspections 

 

Barrier & Ticketing Support 

You’ll be the friendly face at the gate line: 

  • Assisting customers with the MYKI ticketing system 

  • Overseeing barriers during peak periods and special events 

  • Answering ticketing and travel enquiries 

  • Ensuring customers validate correctly on entry and exit 

 

Customer Service 

Customer experience is at the heart of this role: 

  • Providing a visible, professional uniformed presence 

  • Delivering accurate and helpful travel information 

  • Managing and diffusing customer concerns respectfully 

  • Escalating matters to the Station Master when required 

 

What We’re Looking For 

  • Strong communication skills and confidence speaking to large groups 

  • A calm and professional approach in high-pressure situations 

  • Reliability and flexibility to work a 24/7 rotating roster 

  • A genuine passion for customer service and community safety 

 

Why Join Us? 

  • Paid traineeship with structured training at our Academy 

  • Real career pathways within rail operations 

  • Be part of a team that keeps Melbourne moving 

  • No two days are ever the same 

 

Recruitment Process

Our recruitment process is comprehensive and may take several months to complete. Shortlisted candidates will be required to undertake online testing.

Applicants who progress will be invited to attend an assessment centre, which involves group activities, role plays and a formal interview.

Preferred candidates will then be required to successfully complete pre-employment checks, including a police check, verification of working rights, reference checks and a pre-employment medical assessment.

We appreciate your patience throughout this process and will keep candidates informed at each stage.

 

If you're ready to step into a role where safety, service and teamwork come together — we’d love to hear from you. 

Apply now and start your journey on the rail network. Applications close 17th March 2026
 

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