Training Administrator

Melbourne is Australia’s fastest growing city – a city that is becoming increasingly reliant on public transport networks. Since 2009, Metro proudly continues to operate and maintain a world-class train service and network through to delivering significant transport projects that will shape how Melbourne moves. With Zero Harm at the foundation of everything we do, we want everyone to get home safely. We are one team, helping to connect and shape a better Melbourne.

About the team

 MTMs Registered Training Organisation (RTO) – Metro Academy – currently have an opportunity for an experienced Training Administrator to join our team of 10 who work across both our South Kensington and CBD locations. Flexible working arrangements may be offered after 6-8 weeks of on-the-job training is completed.

Why work at Metro?   

• Diversity & Inclusion – we value unique perspectives and support initiatives like Women at Metro (over 30% of our workforce are women)
• Work-life balance options including flexible working arrangements and 14 weeks paid parental leave and purchasing up to 4 weeks of additional leave per year.
• All eligible Metro employees receive a free Myki Pass that allows free Public Transport in Victoria

• Access to a wide range of corporate discounts including healthcare, fitness, finance, and much more.
• Work for a multi-award-winning rail operator with rewarding career opportunities that provide you with the support and training to take your career to the next level! 

About the role

The Training Administration team provide professional, customer focused administrative support to the Metro Academy team by:

• Answering incoming calls and emails, customer (both internal and external) enquiries and troubleshooting
• Provide administrative services to the Metro Academy team to support business functions such as; responding to emails, photocopying, scanning, arranging room bookings and also ensuring that end of day tasks to ensure that our training facility is kept in good order
• Monitor and maintain consumables and stationary supplies to ensure adequate supplies are available at all time
• Records management of student records
• Maintain, and generate reports from various databases to ensure reporting requirements are met including data entry of results and the production of reports in the Learning Management System

What you can bring to the role:

•  Ability to schedule work priorities to ensure deadlines are strictly adhered to
• Intermediate skills in Microsoft packages, particularly Excel, Word and Outlook
• Ability to communicate effectively both verbally & written with all levels of stakeholders.
• Strong attention to detail, ability to juggle multiple tasks in a timely manner.
• Ability to work unsupervised High level of accuracy and attention to detail

Next steps  

If this role resonates with your values, experience, and career aspirations, join us and get onboard to help move Melbourne! 

As an inclusive and diverse workplace, we encourage all applicants to apply. Metro is committed to making reasonable adjustments to provide a positive, barrier-free recruitment process for candidates with specific access needs. Candidates who require adjustments are encouraged to declare this in their application, so that the contact person for the position can discuss your needs. 

Please note that relevant screening will be conducted as part of the recruitment and selection process. Dependant on the role, these may include criminal history, credit, qualification, and reference checks as well as a pre-employment medical assessment including drug and alcohol screening. 

 Applications close 1st May 2025. Please note that shortlisting may commence prior to the closure date. 

Metro’s commitment to an inclusive workforce

At Metro Trains Melbourne (MTM), we recognise that embracing diversity and fostering an inclusive workplace are vital to our mission and success and will lead us to being a world class rail network. In today’s interconnected and multicultural world, our ability to understand, appreciate, and leverage the unique perspectives of our employees, passengers, partners, and the community is essential for driving innovation and achieving sustainable growth.

We offer and encourage flexible work and purchased leave arrangements for all employees to support wellbeing, family or carer commitments and other personal circumstances. We are committed to removing barriers and welcoming applications from people of all ages, abilities, Aboriginal and/or Torres Strait Islander peoples, culturally and linguistically diverse communities, and the LGBTIQA+ community. We are happy to make adjustments to our recruitment process to support your full participation.